Export Customer Service Officer - International Logistics & Shipping Coordination

Join PT Niaga Lautan Sejahtera, a leading name in maritime logistics and export solutions, as an Export Customer Service Officer in the vibrant heart of Bali. This role is perfect for detail-oriented professionals passionate about international trade, shipping coordination, and customer service. In this role, you'll be the bridge between our clients and the global shipping industry, ensuring smooth and efficient export processes from start to finish.

As an Export Customer Service Officer at PT Niaga Lautan Sejahtera, you'll be part of a dynamic team that handles the logistics of international trade. You'll use tools like SAP, Sea-Intelligence, and other shipping software to manage and coordinate export shipments. This is an opportunity to grow your career in a company that values professional development and innovation in maritime logistics.

We are looking for a candidate who is fluent in English and has a deep understanding of international shipping regulations and procedures. This role offers a competitive salary and a chance to work in a fast-paced, international environment.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate export shipments from start to finish, ensuring compliance with international shipping regulations.
• Provide exceptional customer service to both domestic and international clients.
• Use shipping software like SAP and Sea-Intelligence to track and manage shipments.
• Prepare and submit necessary documentation for export shipments, including commercial invoices, packing lists, and bill of lading.
• Collaborate with the logistics team to ensure timely and efficient delivery of goods.
• Stay updated with the latest developments in international shipping and trade.
• Handle customer inquiries and resolve any issues that arise during the export process.
• Participate in team meetings and contribute to the development of new export solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 3 years of experience in export customer service or a similar role in the maritime industry.
• Fluency in English, both written and spoken.
• Understanding of international shipping regulations and procedures.
• Experience with shipping software like SAP and Sea-Intelligence.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Valid shipping certification (e.g., Marine Cargo Inspector, Shipping Administrator) is a plus.

🛠️ Keahlian

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